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Frequently Asked Questions

I've not used you before, so how do I book a dive?

We try and make it as easy as possible to book a dive. You can either contact us, or register on our booking system (takes 5 minutes) and you can join a dive.

Where do we find you?

The boat leaves from the lower boat deck. Walk past the dive shop (separate business), for approx 100 metres. The lower boat deck is on the left hand side. Mary Jo is a yellow and white hardboat, Viper is a white and black hardboat. Click here for more details.

What time does the pier open?

As a general rule the pier opens at 7am on weekends and 8am midweek and closes at 5pm.

We have an early start, so how do we get on the pier?

We have keys to the pier, so someone will be down to open the pier 1 hour before your leave time. Please make sure you are on time.

We have a dive returning to the pier after it closes, so how do we get off the pier?

We will let you off. Please make sure you return your trollies and are ready to leave reasonabily promptly after we return. The skipper will put the boat back on it's mooring and meet you at the pier entrance.

What time do I need to be ready to board the boat?

Please be ready to board the boat a minimum of 15 minutes prior to departure. Do not be concerned if the boat is not at the pier as it is usually on a dive beforehand.

When do I pay for the dives?

All payment details can be seen here.

Who do I make cheques payable to?

Please make all cheques payable to 'Swanage Boat Charters Ltd'. Please include the name and dive date on the reverse of the cheque and send it to: -

Larks Rise, 
279B High Street, 
BH19 2NH

or, hand the cheque to the skipper on the boat.

Should I need to cancel am I expected to pay for the dives?

Please read our booking terms and conditions. If the spaces are not filled we will expect payment, but if we do re-fill the spaces there will not be a charge.

If the pier parking is full where else can I park?

There is a large car pack adjacent to the pier (approx 200 metres). We suggest you get yourself a trolley, unload your kit at the pier entrance and then park your car.

Where can I get air/nitrox?

Both are available from the dive shop. Please bring your first fill with you to avoid missing the boat because of a queue for air. If the shop is closed they usually have a telephone number for you to contact them.

I don't have a buddy, can I still dive?

We do allow solo diving, however we do ask that you are suitable qualified and are carrying a redunant air source (i.e. stage cylinder or twin set). If you are looking for a buddy then please contact us and we will try and find you one. Social media is also a great resource to find people to dive with. 

Kit hire?

Kit hire is available from several sources. Please contact us for more details.

Guided dives/training dives/single divers?

If you would like to email us. We will try our best to accommodate you.

What if the weather is looking unpredictable?

To give the weather the latest prediction, we usually wait until the evening to make a decision as to whether the dives will go ahead. If we feel circumstances are not suitable/unsafe we will notify you the evening before. If you intend to leave before this time please call us.

Do I get a refund of deposits paid should the diving be cancelled?

Yes, if the skipper decides to cancel you will get a full refund. The deposit may also be carried forward to another date if you so wish.