Frequently asked questions

Where do we find you?

The boat leaves from the lower boat deck. Walk past the dive shop (separate business), for approx 100 metres. The lower boat deck is on the left hand side. Mary Jo is a yellow and white hardboat, Sidewinder is a blue and white hardboat.

Who do I make cheques payable to?

Please make all cheques payable to 'Swanage Boat Charters'.

What time does the pier open?

As a general rule the pier opens at 7am on weekdays and 8am midweek. Under certain circumstances when the boat leaving time is earlier, Martin has a key to open the pier gates.

What time do I need to be ready to board the boat?

Please be ready to board the boat a minimum of 15 minutes prior to departure. Do not be concerned if the boat is not at the pier as Martin / Bryan are usually on a dive beforehand.

When do I pay for the dives?

Unless you have paid beforehand, please pay the skipper prior to the commencement of your dives.

Should I need to cancel am I expected to pay for the dives?

Please read our booking terms and conditions. If the spaces are not filled we will expect payment, but if we do re-fill the spaces there will not be a charge.

If the pier parking is full where else can I park?

There is a large car pack adjacent to the pier (approx 200 metres). We suggest you get yourself a trolley, unload your kit at the pier entrance and then park your car.

Where can I get air/nitrox?

Both are available from the dive shop. Please bring your first fill with you to avoid missing the boat because of a queue for air. If the shop is closed they usually have a telephone number for you to contact them.

Kit hire?

Kit hire is available from several sources. Please contact us for more details.

Guided dives/training dives/single divers?

If you would like to email us. We will try our best to accommodate you.

What if the weather is looking unpredictable?

To give the weather the latest prediction, we usually wait until the evening to make a decision as to whether the dives will go ahead. If we feel circumstances are not suitable/unsafe we will notify you the evening before. If you intend to leave before this time please call us.

Do I get a refund of deposits paid should the diving be cancelled?

Yes, if the skipper decides to cancel you will get a full refund. The deposit may also be carried forward to another date if you so wish.